Returns & Cancellation

Simple, fair rules for returns, replacements and cancellations.

Because BookCare sells both physical and digital products, the rules differ slightly by format:

Cancel before dispatch: You can cancel a print order free of charge any time before it is shipped — contact support with your order ID.
Damaged or defective: If your book arrives damaged, torn, misprinted or with missing pages, report it within 48 hours of delivery with photos. We will send a free replacement or issue a full refund.
Wrong book delivered: Report within 48 hours with photos and we will arrange a free replacement and return pickup of the wrong item.
Change of mind: Unopened books in original condition can be returned within 7 days of delivery. Return courier cost is borne by the customer, and a refund is issued after quality check.

Ebook orders cannot be cancelled or returned once the PDF download link has been delivered, as digital access is instant.
If payment was deducted but the download link did not appear, contact support — we will restore access or refund the amount after verification.
Duplicate payment for the same ebook is always refunded in full.

Share your order ID, registered phone number and reason via phone or email (see Contact)
Attach photos for damage / wrong-item claims
Approved refunds are processed as per the Refund Policy — usually within 5-7 business days to the original payment source (UPI/bank transfer for COD orders)