Fair refunds for genuine payment, delivery and product issues.

BookCare sells both digital ebooks and printed paperbacks, so refund rules depend on the format involved:

Digital ebooks (PDF)

Ebook orders are generally final once the download link is delivered. Refunds are still considered for: duplicate payment, payment deducted without successful delivery, or a confirmed technical failure that we cannot resolve. Verified duplicate payments are always refunded in full.

Print books (paperback)

Refunds or free replacements are provided when: a book arrives damaged or defective (reported within 48 hours with photos), the wrong title is delivered, a prepaid parcel is lost in transit, or a pre-dispatch cancellation is requested. Change-of-mind returns of unopened books within 7 days are refunded after quality check, minus any applicable return courier cost.

COD orders

For Cash on Delivery orders, approved refunds are sent via UPI or bank transfer after the returned parcel reaches us. The ₹29 COD handling fee is not refundable on refused or returned COD orders.

How to request & timelines

Share your order ID, registered phone number, payment proof (for online payments), photos (for damage claims) and the reason for the request via phone or email. Valid cases are reviewed within 3 business days. Approved refunds are initiated within 5-7 business days to the original payment source; bank or gateway processing may add a few days.